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by Laurus Nobilis
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Performance Management

Change Management: Building the Change Team (E)


Change Management

Why we need the changes and how we support the changes? How should we initiate, implement and sustain the changes?


Posted: Mar 2010

In order to initiate the change process successfully it is necessary to form the team. The change project team should present the sustainable power and expertise. The team needs to be composed of persons that possess the various areas of expertise. The team should have:

Position Power – Enough key players, so that those left out cannot block the process.
Expertise – All relevant experts should be gathered for specific project.
Credibility – The group should be perceived by the others as the team that is leading to the goal, that brings the benefits to the whole company.
Leadership: The team should have enough proven leaders that are capable to conduct the sustainable change.

There are many change management systems. The drawback of most of them is their complexity. Due to their structure they are not applicable to small, daily projects and changes. The good change management system need to be simple, but still robust enough to support every change process within the company.

It is important that the team act as one. The whole group should behave in a monolith way. Disagreements beyond consensus can lead to project failure.

The Roles and Responsibilities tool should be used in order to define who is responsible for what aspect of the project. The roles and responsibilities should be assigned according the roles division:

R – Responsibility; the person has responsibility and authority to make the decision:
A – Accountability; the person may not be allowed to bring the decision, but is accountable for the implementation of the initiative.
C – Consult; the person must be consulted prior the decision is made.
I – Inform; the person need to be informed after the decision is made.

The assignment of roles and responsibilities should be done in a structured manner, in the Roles and responsibilities Matrix:

Change Management: Change Responsibilities


Related Reading:

Change Management - Introduction
Step 1: Engaging & Creating the Change Environment
Step 2: Building the Change Team
Step 3: Defining the Vision 
Step 4: Building the Communication Plan 
Step 5: Motivating, Empowering and Inspiring for Action 
Step 6: Supporting the Change process   





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