Strategy Alignment - Team Mission Statement (E)
What is a Team Mission Statement? Who is the Customer? Who is Supplier? How does Supplier Customer Relationship Work?
Posted: Nov 2007
The Team Mission Statement starts with a question: Who are your Customers? Internal and external. The team has the position of Supplier of product or Service to their customers. Of course the same team can be Supplier to one team or customer, but at same time can be a Customer of another Team or external Supplier.
Example, Warehouse is supplier to Delivery and Sales, but at same time is Customer for Production as Internal Supplier and to external agency for renting forklifts to the same warehouse.
The Customer – Supplier relationship is a two-way process, meaning that Supplier is providing the service and product to Customer, at same time Customer provide needs for such service or product, as well as a feedback. Process must be completely closed and defined by Team Mission Statement, in order to be successful.
Internal customers are departments or individuals within your company. There is a whole network of Supplier-Customer relationships. The external customers are Customers and Shareholders first of all, as well as government, agencies, ...
The Second question that Team Mission Statement needs to answer is: What is your job? What need of your Client do you satisfy? This is very important question in terms of awaking every individual's consciousness to the level of understanding of his/her roll and responsibility. We are not here just in order not to be unemployed and to have salary, but create a new value and benefits to the other, in order to get paid for your work.
The Third question of Team Mission Statement is: How will you achieve your job? This is basically a leading question to the task of defining and writing down the Team Mission Statement. The Team Mission Statement should not be longer than 100 words or 3-4 sentences. team Mission Statement is the important part of Strategy Alignment. For detailed instructions that will guide you through the process of defining the Mission, look soon for a tool about writing the Team Mission Statement.