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by Laurus Nobilis
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Human Resources

Communication Skills (I)

Communication skills






What is the role of communication skill? What are the tips for development of communication skills?


Posted: Feb 2013









Communication is the skill that is part of Ability to create alliances group of basic skills. Communication is the ability to create relation with other employees in order to perform the group activity. Communication is important for every position and functions. 


The ability to convey ideas and decisions in a clear, concise and appropriate manner, verbally and in writing.

Key Behavioural Indicators

  • Uses appropriate methods to communicate message

  • Ensures accuracy of information prior to communicating it

  • Considers geographical and cultural diversity in communicating

  • Communicates regularly and invites questions for understanding

  • Listens actively

  • Presents information effectively to groups

  • Adjusts style to suit audience


Tips for Development

  • Clarify the purpose, the desired outcome of a strategic project in both emotional (visual, enticing) ways. Ensure the purpose clearly articulates what’s in it for customers and for employees, is understandable, is shared by others in the organisation and is energising.

  • Walk the talk. Lead by example, modelling the behaviours that will lead the organisation to success and its destination.

  • Meet frequently with people to discuss our progress in moving toward the destination and to identify problems and solutions.

  • Plan your communication approach based on what you hope to accomplish and to appeal to others’ needs, goals, concerns and communication styles.  Put yourself in the other person’s shoes to be able to view issues from their perspective. 

  • Be sensitive to others’ feelings.  Show respect and always preserve others’ self-esteem.  Avoid personal attacks and defensiveness.  Encourage constructive disagreement and sharing of ideas that are different from your own.

  • Recognise the value of effective listening to interpret others’ needs and perspectives, to respond to others to have the desired impact.  Consider the following guidelines for becoming a better listener:

  • Paraphrase to restate what others have said.  Realise that paraphrasing shows that you listened and understood what others have said, not that you agree

  • Probe to find out more about other people’s ideas, needs, concerns and feeling by using open-ended questions in a non-threatening tone.  Ask questions to gather information, not to intimidate or to close down two-way discussion

  • Avoid interrupting.  Give people your full attention to show that you value what they have to say.  Don’t finish their sentences for them or assume you know what they are going to say.  Reschedule a conversation if you don’t have time to give people your undivided attention.

  • When people are upset, let them vent before moving on with your agenda.  Venting diffuses emotions and enables people to be ready to listen and to problem solve.

  • Listen for main ideas.  Focus on the content of the message rather than on the delivery.

  • Be patient.  Be aware that some people ramble or bury their main points in detail.

  • Be aware of non verbal listening behaviours that indicate that you are not really listening such as gazing at your watch, writing while someone else is talking, finger or pencil tapping or blank stare.

  • Pay attention to others’ non verbal behaviours.  When there is inconsistency between others’ verbal and non verbal messages, probe tactfully to draw out concerns.  Be aware of when people’s non verbals are supporting or resisting your message and modify your communication approach.


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